Returns & Exchanges

At Cloud Nine, we want you to glow with confidence; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your unused items in their original packaging to ensure they remain protected during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.